Refund Policy

Effective Date: 17/9/2024

At Physio on, we strive to provide the highest level of service to our patients and users. If you are not satisfied with the services or products you have received, we are here to assist with your concerns. Please read our refund policy carefully to understand your rights and our practices.

Refund Eligibility

You may be eligible for a refund under the following conditions:

  • - Medical Services: If you need to cancel or reschedule an appointment, we require 30 days notice before the scheduled time to issue a refund. Refunds may not be provided for cancellations made after this period.
  • - Subscription Services: If you have subscribed to any ongoing services (e.g., telemedicine, membership plans), you may cancel within 15 days of the initial subscription for a full refund, After ensure that u didn't used any of our services.
Non-Refundable Items

Certain services and products are non-refundable:

  • - Digital Services: Any digital medical consultations or virtual services that have already been provided are non-refundable.
  • - Medications and Health Products: Due to health and safety regulations, we cannot accept returns or issue refunds on medications, health supplements, or personal care products unless they are damaged or defective upon arrival.
How to Request a Refund

To request a refund, please follow these steps:

  • - Contact Us: Send an email to info@physioon.co or call us at [your phone number] with your order details, including your name, transaction ID, and the reason for the refund request.
  • - Documentation: Provide any necessary documentation or evidence (e.g., product defect images, appointment details) to support your request.
  • - Processing Time: Once we receive your request, we will review it and notify you of the approval or rejection of your refund. Approved refunds will be processed within 15-30 days to the original method of payment.
Late or Missing Refunds

If you haven’t received a refund within the stated time frame:

  • - Check with Your Bank: Sometimes, it takes time for refunds to be posted by your financial institution.
  • - Contact Us: If the refund still hasn’t appeared after 15 days, please contact us so we can investigate the issue.
Changes to Refund Policy

We reserve the right to modify this refund policy at any time to reflect changes in our business practices or legal obligations. Any changes will be posted on this page, and the effective date will be updated accordingly.

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

  • - Email: info@physioon.co
  • - Phone: [Your phone number]

Thank you for choosing Physio On .